Shipments and returns
Free next working day delivery is available with most of our products (if ordered before 2pm Mon-Fri). Some generators may have an extended lead time and there is a possibility you may not receive your chosen generator next day. You will be informed of this by a phone call or email, after placing the order.
Delivery can vary on larger (10kVA+) sets, these can take up to 5-7 working days. Please feel free to contact us before, or after ordering to check. If in any doubt, please call 01954 20 20 20 for a delivery time estimate. All deliveries are subject to availability. In the unlikely event of there being a delay or a problem with an order, we will contact you by a phone call or email. Delivery is normally between 8am and 6pm weekdays (Monday to Friday).
Please Note: Some larger generators will require an offload facility at the delivery destination, such as a forklift or other form of lifting equipment. If you require a tail lift facility, please do let us know in advance of the despatch!
Delivery is free of charge to most of the UK mainland, **apart from Highlands & Islands**
**The following Scottish & offshore/island postcodes will incur an additional delivery charge, which would need to be discussed over the phone or by email first, so we can price it for you!
- AB31 to AB38 & AB40 to AB56
- KA27 & KA28
- PA20 to PA38, PA41 to 49 & PA60 to PA78
- PH4 to PH44, PH49 & PH50