Shipments and Returns
Free next working day delivery is available with most of our products (if ordered before 2pm Monday to Friday). Some generators may have an extended lead time and there is a possibility you may not receive your chosen generator next day! You will be informed of this by a phone call or an email, after placing the order.
Delivery can vary on larger (10kVA+) generator sets, these can take up to 5-7 working days, but, usually less. Please feel free to contact us before, or after ordering to check. If in any doubt, please call 01954 20 20 20 for a delivery time estimate. All deliveries are subject to availability. In the unlikely event of there being a delay or a problem with an order, we will contact you by a phone call or an email. Delivery is normally between 8am and 6pm weekdays (Monday to Friday). A Saturday delivery can be organised at an additional cost/charge, this would need to be phoned through to 01954 20 20 20.
Please Note: Some larger generators will require an offload facility at the delivery destination, such as a forklift or other form of lifting equipment. If you require a tail lift facility, please do let us know in advance of the dispatch!
Delivery is free of charge to most of the UK mainland, **apart from Highlands & Islands**
**The following Scottish & offshore/island postcodes will incur an additional delivery charge, which would need to be discussed over the phone or by email first, so we can price it for you!
- AB31 to AB38 & AB40 to AB56
- KA27 & KA28
- PA20 to PA38, PA41 to 49 & PA60 to PA78
- PH4 to PH44, PH49 & PH50